FAQ

We specialize in bold, trendsetting fashion for the style-confident individual. Our collections include:

• Footwear: Ballerinas, Boots & Booties, Heels, Loafers & Flats, Platforms, and Men’s Shoes
• Bags & Accessories: Belt Bags & Backpacks, Clutches & Mini Bags, Crossbody Bags, Evening Bags, Handbags & Accessories
• Apparel: Bottoms, Dresses & Jumpsuits, and our Make It A Match coordinated sets
• Accessories: Belts, Jewelry, and other fashion essentials

Each product page includes detailed size charts to help you find your perfect fit. We recommend checking these measurements against your favorite similar items in your wardrobe. For footwear, if you’re between sizes or prefer a roomier fit, we suggest sizing up.

We strive to represent our products as accurately as possible with high-quality images. However, monitor settings may cause slight color variations. All product descriptions include detailed information about materials, colors, and features.

Click “Sign In” at the top of any page and select “Create Account.” You’ll need to provide your email address and create a password. Having an account lets you track orders, save favorites, and checkout faster.

On the Sign In page, click “Forgot Password” and enter your email address. You’ll receive instructions to reset your password securely.

We process orders quickly to get your fashion essentials to you ASAP! If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for secure checkout.

Absolutely! We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.

Payment declines usually occur due to insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and try again, or contact your bank if the issue persists.

We proudly ship our trend-forward collections worldwide, excluding some remote areas in Asia and other locations. We’re constantly expanding our reach though, so check back if we don’t currently ship to your location!

We offer two convenient shipping methods:

• Standard Shipping ($12.95 via DHL or FedEx): Arrives in 10-15 business days after shipping
• Free Shipping (via EMS for orders over $50): Arrives in 15-25 business days after shipping

All orders ship within 1-2 business days after placement (excluding weekends and holidays).

Once your order ships, we’ll send tracking information to your email. You can use this to follow your package’s journey from our Seattle headquarters to your doorstep!

Delivery times are estimates and may vary slightly depending on your location and customs processing. For time-sensitive orders, we recommend selecting Standard Shipping. If your package is significantly delayed, contact us at [email protected] and we’ll investigate.

We offer hassle-free returns within 15 days of delivery. Items must be unworn, undamaged, and in original packaging with all tags attached. We want you to love your Steve Madden styles as much as we do!

Email our customer care team at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and a prepaid return label if applicable.

Once we receive and process your return, refunds are typically issued within 5-7 business days. The refund will be credited to your original payment method.

Currently, we process returns rather than direct exchanges. To exchange an item, simply return the original purchase and place a new order for the item you want. This ensures you get your new styles as quickly as possible!

Our style-obsessed customer care team is available via email at [email protected]. We typically respond within 24-48 hours. Our headquarters is located at 2249 Levy Court, Seattle, US 98101.