At Steve Madden Fashion, we’re committed to making your bold style journey as seamless as possible. Whether you’re rocking our statement Boots & Booties or accessorizing with our chic Crossbody Bags, we’ve got you covered with straightforward shipping and hassle-free returns.
Shipping Information
Order Processing
We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Free Shipping (Orders $50+):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges
We want you to love your Steve Madden pieces as much as we do. If something isn’t perfect, our easy return process will have you sorted faster than you can say “Where are my Platforms?”
Our Return Policy
- Returns accepted within 15 days of delivery
- Items must be unworn, unwashed with original tags attached
- Original packaging must be included
- Refunds will be issued to your original payment method
Non-Returnable Items
For hygiene reasons, the following items are final sale and cannot be returned:
- All Jewelry
- Make It A Match sets
- Any items marked as “Final Sale”
How to Return or Exchange
- Prepare Your Package:
- Include the original invoice
- Clearly mark whether you want a refund or exchange
- For exchanges, include a note specifying your desired replacement item
- Ship It Back:
- Domestic returns: Use the prepaid label included in your package ($7.95 will be deducted from your refund)
- International returns: Ship via your preferred carrier to our Seattle warehouse (return shipping costs are your responsibility)
- Wait for Processing:
- We’ll email you once we receive and inspect your return (typically 3-5 business days after arrival)
- Refunds process within 3-5 business days after approval
Refund Information
- Timing: 3-5 business days after we receive your return
- Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Note: International transactions may take an additional 2-3 days to appear in your account
Exchange Process
Found the perfect Ballerinas but need a different size? No problem!
- Follow the standard return process indicating “Exchange” on your form
- Include a note specifying your desired replacement item
- We’ll ship your new item once the return is processed (standard shipping rates apply)
Need Help?
Our style-obsessed customer service team is ready to assist with any questions about your Handbags & Accessories or Men’s Shoes returns:
- Email: [email protected]
- Response Time: Within 24 hours (except weekends)
Return Address:
2249 Levy Court, SEATTLE, US 98101
While your return processes, why not browse our new arrivals in Casual or Evening Bags collections? Your next perfect fashion statement is waiting!