Welcome to Steve Madden Fashion! These Terms and Conditions outline the rules and regulations for using our website (stevemaddenfashion.com) and purchasing our bold, trendsetting fashion items.
By accessing our website and making purchases, you agree to these terms. Please read them carefully before placing your order.
1. Our Fashion Community
Steve Madden Fashion caters to style-conscious individuals who appreciate bold, contemporary fashion at accessible prices. Our collections include:
- Statement footwear (Boots & Booties, Platforms, Ballerinas)
- Trendsetting accessories (Crossbody Bags, Belt Bags, Evening Bags)
- Complete outfits (Dresses & Jumpsuits, Bottoms)
- Finishing touches (Belts, Jewelry)
We ship worldwide (except certain Asian countries and remote areas) to help you express your unique style wherever you are.
2. User Responsibilities
2.1 Account Information
When creating an account, you agree to:
- Provide accurate, current, and complete information
- Maintain the security of your password
- Promptly update any changes to your information
2.2 Prohibited Activities
You may not:
- Use our site for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with other users’ enjoyment of the site
- Misrepresent your identity or the origin of any information
3. Products & Services
3.1 Product Descriptions
We strive for accuracy in all product descriptions, images, and pricing. However, slight variations may occur due to monitor settings and product enhancements.
3.2 Availability
All items are subject to availability. If an item becomes unavailable after you place your order, we’ll notify you promptly and offer alternatives or a refund.
3.3 Non-Returnable Items
For hygiene reasons, these items are final sale:
- All Jewelry
- Make It A Match sets
- Items marked “Final Sale”
4. Orders & Payments
4.1 Order Process
Your order represents an offer to purchase which we accept by sending an order confirmation email. We process orders within 1-2 business days (excluding weekends/holidays).
4.2 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
4.3 Pricing & Taxes
All prices are in USD. International customers may be subject to customs duties and taxes, which are the customer’s responsibility.
5. Shipping Policy
5.1 Shipping Options
We offer two shipping methods:
- Standard Shipping ($12.95): via DHL/FedEx (10-15 business days after shipment)
- Free Shipping: via EMS for orders $50+ (15-25 business days after shipment)
5.2 Delivery Times
Delivery estimates begin when your order ships. Actual delivery may vary due to:
- Customs processing
- Local postal services
- Unforeseen circumstances
6. Returns & Exchanges
6.1 Return Policy
We accept returns within 15 days of delivery if items are:
- Unworn and unwashed
- With original tags attached
- In original packaging
6.2 Return Process
To return an item:
- Include the original invoice
- Clearly mark refund or exchange
- Domestic returns: Use prepaid label ($7.95 deducted from refund)
- International returns: Ship to our Seattle warehouse at your expense
6.3 Refunds
Refunds are issued to your original payment method within 3-5 business days after we receive and inspect your return.
7. Intellectual Property
All content on our website (logos, designs, text, images) is the property of Steve Madden Fashion and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.
8. Liability Limitations
Steve Madden Fashion shall not be liable for:
- Any indirect, incidental, or consequential damages
- Delays or failures in performance beyond our reasonable control
- Inaccuracies in product descriptions (though we strive for accuracy)
Our total liability for any claim related to your purchase shall not exceed the purchase price of the item in question.
9. Changes to Terms
We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use of our site after changes constitutes acceptance of the new Terms.
10. Contact Us
For questions about these Terms or your order:
Email: [email protected]
Address: 2249 Levy Court, SEATTLE, US 98101
We typically respond within 24 hours (except weekends).
Last updated: [Insert Date]
Thank you for choosing Steve Madden Fashion – where bold style meets effortless confidence!
